WRAPMATE CUSTOMER COMMITMENT

At Wrapmate, we want every Customer to feel confident and supported when working with us. The following is a simple overview of how we operate. For full details, refer to our official Terms of Service.

What You Can Expect from Wrapmate

• Quality & Accountability: We aim to deliver high-quality wraps. If we make a mistake, we will take responsibility and work quickly to correct it.
• Transparent Pricing: You will always know what you are paying for. If additional work is needed, we will explain why and provide a quote before proceeding.
• Respect for Your Rights: Your designs, content, and vehicle matter. We treat your property and your intellectual property with care.

What We Ask of Customers

• Accurate Information: Please provide correct vehicle details and measurements to ensure accurate design.
• Timely Approvals: Approve designs and quotations promptly to keep your project on schedule.
• Installer Responsibility: Wrapmate does not perform installations. Any installation-related damage must be addressed directly with the Installer.
• Deposit & Payment: The 50% Production Payment becomes non-refundable once you approve and sign off on the design and quote. The remaining balance is due at completion.

Wrapmate strives to make the wrap experience smooth, creative, and reliable.

Our Terms protect both you and Wrapmate, while this summary reflects the spirit behind our process: partnership, accountability, and customer-first service.

TERMS AND CONDITIONS OF SERVICE

Please read the following Terms and Conditions of Service (the “Terms”) carefully before using any website of Wrapmate, Inc. and its affiliates (“Wrapmate”), including, but not limited to, wrapmate.com and all associated features, tools, and services (collectively, the “Website”).

By accessing or using the Website, each user or customer (“Customer”) agrees to these Terms. If a Customer does not agree to any portion of these Terms, that Customer should not access or use the Website.

Customers should review these Terms regularly, as Wrapmate may update them at any time in its sole discretion.

Convenience and Information Only. The Website is provided without charge as a convenience and for informational purposes only. Wrapmate does not warrant that:

(a) the Website will meet Customer expectations;

(b) access will be uninterrupted, error-free, or free of harmful components; or

(c) information obtained through the Website will be accurate or complete.

DEFINITIONS

• “Customer” means any individual or entity requesting, purchasing, or receiving design, production, or related services from Wrapmate.
• “Product” means any vehicle wrap or graphic produced, designed, or coordinated by Wrapmate.
• “Product Design” means any concept, artwork, layout, proof, template, or visual design created by Wrapmate for a Product.
• “Design Deposit” means the initial refundable payment collected at the start of design services.
• “Production Payment” means the fifty percent (50%) non-refundable payment collected after Customer approves the final Product Design and quotation, or any full project payment made in lieu of the Production Payment.
• “Completion Payment” means the remaining fifty percent (50%) of the project cost collected when the Product is completed and ready for installation.
• “Pro” or “Installer” means any third-party installation professional or print provider - whether selected by Wrapmate or engaged directly by Customer - responsible for printing, producing, installing, or removing a Product. Installers operate as independent contractors and not as agents or employees of Wrapmate.
• “Print & Ship” means Customer's option to have Wrapmate produce the graphics and ship them to Customer for installation by Customer or an Installer of Customer's choosing.
• “Website” means wrapmate.com and all related sites, platforms, services, and tools provided by Wrapmate.

DESIGN DEPOSIT, PRODUCTION PAYMENT & COMPLETION PAYMENT

Wrapmate requires separate payments at different stages of a project, each serving a distinct purpose.

(a) Design Deposit.

Collected at the start of design services. The Design Deposit is fully refundable for ninety (90) days unless Customer places a production order during that time. Once a production order is placed, the Design Deposit becomes non-refundable.

(b) Production Payment.

After Customer approves the final Product Design and project quotation via Wrapmate's Customer Approval & Agreement Document, Customer shall remit a Production Payment equal to fifty percent (50%) of the total project cost. Customer may alternatively choose to pay the full project cost at this stage. The Production Payment (and any full project payment made in lieu of it) is non-refundable because Wrapmate begins production immediately upon receipt.

(c) Completion Payment.

If Customer pays only the Production Payment, the remaining fifty percent (50%) of the project cost (the “Completion Payment”) is collected when the Product is completed and ready for installation. Payment of the Completion Payment constitutes Customer's acceptance of the finished Product.

DESIGN

Upon receiving the Design Deposit, Wrapmate shall design a vehicle wrap for Customer based on the information Customer provides. Each wrap designed by Wrapmate is the “Product,” and the associated artwork, layout, and specifications constitute the “Product Design.”

Customer is responsible for providing complete and accurate information, including vehicle year, make, and model. Wrapmate may present the Product Design for review and approval. Once approved, Wrapmate may send the Product Design to one or more third-party providers selected by Wrapmate for printing, production, and installation (each, a “PRO” or “Installer”). Customer may only use the Installer selected by Wrapmate unless choosing the Print & Ship option.

MATERIALS AND PRODUCTION

Wrapmate does not print, manufacture, or produce vehicle wraps directly. Wrapmate partners with trusted third-party vendors to ensure high-quality results. Vinyl materials are sourced through 3M www.3m.com. Printing, lamination, and production services are fulfilled by authorized third-party providers. Wrapmate oversees the process to ensure quality, but all physical production is performed by external partners.

PRODUCT DESIGN INACCURACIES

Wrapmate may rely solely on Customer's information and measurements. Wrapmate is not responsible for issues caused by inaccurate, incomplete, or incorrect Customer-provided information. Customer is responsible for any additional costs required to correct such issues.

CUSTOMER CONTENT

Customer acknowledges that Wrapmate relies on photographs, artwork, logos, graphics, text, and other materials (“Content”) supplied or made accessible by Customer. Customer represents and warrants that:

(a) all information provided is accurate;

(b) Customer owns or has rights to all Content provided; and

(c) use of such Content will not infringe any third-party rights.

Wrapmate is not responsible for pixelation, distortion, or output issues caused by low-resolution or poor-quality Content supplied by Customer.

WRAPMATE OWNERSHIP

Upon full payment, Customer receives reproduction rights to the final Product for installation. However, all Product Designs and original materials created by Wrapmate remain Wrapmate's property. Wrapmate may use Product Designs in portfolios, marketing, publications, competitions, and online.

PRINTING & INSTALLATION

Customer authorizes Wrapmate to transfer the Product Design to the designated Installer. Wrapmate selects the Installer and materials at its discretion. Wrapmate is not responsible or liable for any Product printed, produced, or installed by an Installer.

PRINT & SHIP

Customer may elect to use the Print & Ship option. Customer assumes all risk associated with self-installation or third-party installation of Print & Ship Products. All warranties related to installation quality are void under Print & Ship. No refunds are available for Print & Ship Products.

CHARGES

The price for the Product is listed in the Customer Approval & Agreement Document. Fifty percent (50%) is due as the Production Payment upon approval and is non-refundable. The remaining fifty percent (50%) is collected as the Completion Payment at project completion. Wrapmate will make commercially reasonable efforts to resolve errors caused by Wrapmate and may adjust the Completion Payment if appropriate.

SUPPLEMENTAL CHARGES

Customer may incur additional charges for work required beyond standard production or installation, including but not limited to badge removal, disassembly, cleaning, wrap removal, travel, weekend fees, or vehicle-specific complications. All supplemental charges are quoted in advance and before work proceeds.

PRODUCED GRAPHICS POLICY

Production Commencement

Upon Wrapmate's receipt of Customer's initial deposit of fifty percent (50%) of the total project cost, production of the graphics (“Product”) shall commence immediately. Customer acknowledges and agrees that once production has commenced, Wrapmate cannot halt, cancel, or otherwise modify the production of the graphics.

Installation Scheduling Window

Customer shall have a period of three (3) weeks from the date of payment of the initial deposit to schedule installation of the produced graphics (the “Installation Window”).

Customer Delay or Failure to Schedule Installation

If Customer does not schedule installation within the Installation Window due to circumstances outside of Wrapmate's control, the following provisions apply:

Option 1 - Shipment to Customer:

Wrapmate shall make commercially reasonable efforts to obtain a valid shipping address from Customer. If Customer provides one, Wrapmate will ship the produced graphics via UPS Ground or a comparable service. Customer is solely responsible for transporting the graphics to Wrapmate's designated installation professional for installation. Coordination of installation shall be managed through Wrapmate. Customer acknowledges that in this scenario, all warranties relating to the graphics and their installation are expressly waived.

Option 2 - Destruction of Graphics:

If Wrapmate is unable to obtain a valid shipping address within the Installation Window, Wrapmate may destroy the produced graphics. Customer acknowledges that if the graphics are destroyed, Customer must re-purchase the graphics at full cost to proceed with the project at a later date.

Non-Refundable Deposit

Under no circumstances shall the initial deposit be refundable, including but not limited to situations in which installation is delayed, rescheduled, or cancelled by Customer.

CUSTOMER ACCEPTANCE, QUALITY STANDARDS, and NOTICE OF CLAIMS

Customer must notify Wrapmate in writing of any dissatisfaction, defect, or concern related to the final Product within thirty (30) days of installation completion (“Review Period”). Written notice - including photos - may be sent to Customer's Account Manager or to support@wrapmate.com.

Upon receiving timely notice, Wrapmate will review the concern and evaluate whether the issue falls outside generally accepted industry standards for vehicle wrap design, production, and installation. If Wrapmate determines that the issue does not meet industry standards, Wrapmate will work with Customer to address the matter in a commercially reasonable manner, which may include repair, replacement of affected graphics, or other appropriate remedies.

Commercial wraps are meant to be seen from six feet away. Conditions or outcomes that fall within normal industry-accepted tolerances - such as minor seams, wrinkles, slight color variation, or standard material limitations - do not qualify as defects and are not eligible for repair or replacement. Wrapmate shall not be responsible for issues resulting from pre-existing vehicle conditions, improper care or maintenance, environmental exposure, installer actions outside Wrapmate's control, or any Customer-selected Print & Ship installation.

Any concerns raised after the Review Period shall be deemed untimely, and Wrapmate shall have no obligation to investigate, remedy, or respond to such claims.

WARRANTY (LIMITED)

Wrapmate acknowledges that, in rare cases, certain issues may not become apparent until after the Review Period and may still be eligible for review under this Limited Warranty. This is a Limited Warranty, meaning Wrapmate will cover only repair costs that Wrapmate determines are the direct result of: (1) improper or faulty installation by Wrapmate, or (2) defects in vinyl or color materials.

Installation Warranty Term: This limited installation warranty lasts (1) year from the installation date.

What is NOT covered

• Any damage that is not the result of an improper or faulty installation. Examples of items not covered include issues arising from power washing, pulling on lifted areas or manual peeling, attempting self-repair, or installation on a moving window or a window with a wiper.
• If you have a defect in your wrap that you believe should be covered by our limited installation warranty, don't touch it or attempt to repair it yourself, just send us some pictures! See the Reporting Section below.
• Self-installed graphics do not carry an installation warranty.
• This warranty covers excessive fading, cracking, and adhesive failure of all films, and in the case of printed film wraps only, this also covers blistering. For perforated films, this warranty lasts for 6 months from the installation date.
• Any damage that is not the result of a manufacturing error in the wrap and its included materials. Examples of items not covered include issues arising from power washing/ car washes, accessory additions, pulling on lifted areas or manual peeling, damage to vehicles, failure to properly maintain the wraps, or using non-approved cleaning supplies. Additionally, issues arising from installation of a perforated film on a moving window, or a window with a wiper, are not covered.
• In certain cases, you may be eligible for warranty coverage from a third-party manufacturer. We determine this on a case-by-case basis. If we determine you are eligible, we will pass through the eligible third-party warranty to you.

Reporting

• Take pictures of the affected area and write up any other information that may be helpful and send it to your Account Manager or at support@wrapmate.com. We will review the situation and work with you to come to a resolution.
• Be sure to report the issue you are experiencing before the end of the applicable warranty periods above.
• Warranty claims must be made through Wrapmate.

VEHICLE CONDITION & DAMAGE DISCLAIMER

The condition of the vehicle prior to installation is not the responsibility of the Installer. Any damage to paint, body panels, or vehicle surfaces that occurs due to pre-existing issues - including but not limited to rust, aftermarket parts, texture, old wraps, non-OEM paint, adhesion failure, lifting, or bubbling - is the sole responsibility of Customer. If paint or surface damage occurs during removal of graphics that the Installer did not originally install, such damage is also the Customer's responsibility. Wrapmate does not perform installations and shall not be liable for any physical damage to a vehicle during installation or removal. Any claims or concerns relating to installation or removal must be addressed directly with the Installer.

LEGAL COMPLIANCE

Customer is solely responsible for ensuring that the Product Design complies with all local, state, and federal requirements.

ELECTRONIC SIGNATURES AND COMMUNICATIONS

Electronic signatures, approvals, and communications exchanged through email, online forms, or digital platforms have the same legal effect as paper signatures.

PRIVACY

Customer data is handled in accordance with Wrapmate's Privacy Policy. Users under age eighteen (18) may not submit personal information. If discovered, Wrapmate will take reasonable steps to block such use.

CUSTOMER'S LIABILITY

Customer shall defend, indemnify, and hold harmless Wrapmate and its affiliates from all claims arising from:

(a) Customer's breach of these Terms;

(b) Customer Content; or

(c) use or reproduction of any Product or Product Design.

EXCLUSION OF WARRANTIES

All services and Product Designs are provided “as is” and “as available.” Wrapmate disclaims all warranties to the fullest extent permitted by law.

LIMITATION OF LIABILITY

Wrapmate's total liability shall not exceed the amount paid for the applicable Product, or $100, whichever is greater. Wrapmate shall not be liable for indirect, incidental, or consequential damages.

FORCE MAJEURE

Wrapmate is not liable for delays or failures caused by events beyond its control, including natural disasters, labor issues, acts of God, cyber events, or supply shortages.

GOVERNING LAW

These Terms are governed by Colorado law. Any legal action shall be brought exclusively in Denver, Colorado courts.

LOCAL LAWS

Customer is responsible for compliance with all applicable laws and restrictions in their jurisdiction.

MISCELLANEOUS

These Terms constitute the entire agreement between Customer and Wrapmate and supersede all prior agreements. Customer may not assign its rights without Wrapmate's written consent.

SEVERABILITY

If any provision is held unenforceable, the remaining provisions remain in effect.

TERMINATION

Wrapmate may terminate Customer access to the Website at any time for violating these Terms or harmful conduct.

NOTICE OF CHANGES TO TERMS

Posting updated Terms on the Website constitutes notice of changes.

CUSTOMER CONSENT

By using the Website or requesting services, Customer agrees to these Terms.

If Customer has any questions or comments of any kind, please let Wrapmate know by sending comments or requests to: